Matcha Mug

☕ Mug Care 101 – Keep Your Mug Happy

❌ No Steel Sponges – They’re way too harsh. Treat your mug like your bestie, not like dirty dishes at a dhaba.

🙅 Don’t Scrub Too Hard – Gentle love only. Scrubbing the outer design like it owes you money will make it fade faster.

✅ Microwave Safe – Heat up your coffee, not the drama.

✅ Dishwasher Safe – Yes, your mug can party in the dishwasher without complaining.

✨ Tip: The nicer you are to your mug, the longer it’ll keep making you smile.

We hate boring fine print, so here’s the deal:

💸 Refunds

We only refund if your mug shows up looking like it just survived a bar fight (a.k.a. damaged).
But—there’s one tiny condition… video proof is a must! 🎥

🎬 The Unboxing Rule

Hit record before you open the box.

Show the sealed package, open it on camera, and if there’s damage, we’ve got your back.

No video = no refund. Pinky promise.

⏰ Timing

Email us the video + your order details within 24 hours of delivery.

Refunds (if approved) roll back into your account within 5–7 business days.

🚫 No-Go Zone

“I changed my mind” or “I liked another mug better” → nope.

Tiny color variations → nope.

Reporting damage after 24 hours → double nope.

All our products are handmade by talented artisans. ✨
That means every piece is beautifully unique.
Tiny colour variations, bubbles, or little marks may appear.
They’re not defects — they’re proof of real craftsmanship.
Think of them as your mug’s one-of-a-kind personality. 💛